Contract Award

Development of the Unified Call Center Module for the Operational Management System

World BankAwarded

Full notice

Synchronised 24 September 2026, 15:00

Project cost: USD 29,900,000
Published: 13 February 2026
Country: Armenia
Sector: Public sector management, Information and communication technology
Category: Consulting · Other
Procurement method: Consultant’s Qualification Selection

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Scope of work

Contract Award Project:P176803-Fourth Public Sector Modernization Project Loan/Credit/TF Info:IBRD-93380 Bid/Contract Reference No:PSMP4-CQS-1.3.6 Procurement Method:CQS-Consultant Qualification Selection Scope of Contract:Development of the Unified Call Center Module for the Operational Management System Notice Version No:0 Date Notification of Award Issued (YYYY/MM/DD) 2025/12/22 Duration of Contract 120 Day(s) Minimum Qualifying Score 70 Awarded Firm(s): BESTSOFT CJSC (566435) Armenia Country: Armenia Scores Technical: 87.00 Consultant Specific Experience: 87 Methodology: 0 Key Personnel:…

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